Resume Score
CV/Résumé Score
  • Expertini Resume Scoring: See how well your CV/Résumé matches this job: CS ( Jaipur).
Jaipur | Expertini

Urgent! CS ( Jaipur) Job | Confidential

CS ( Jaipur)



Job description

Job Description

Mail:-

Customer Service Representative) job description involves assisting customers by answering inquiries, resolving complaints, and providing information about products or services via phone, email, or chat.

Key responsibilities include processing orders and returns, maintaining customer records, and escalating issues when necessary, all while ensuring customer satisfaction and maintaining a positive experience.  
Core duties and responsibilities
Handle customer interactions: Respond to customer inquiries and complaints via phone, email, chat, or social media. 
Provide information: Answer questions about products, services, and company policies. 
Resolve issues: Address and resolve customer issues in a timely and professional manner, and process orders, returns, and refunds. 
Maintain records: Keep detailed logs of customer interactions, feedback, and account information. 
Escalate problems: Escalate complex issues or complaints to the appropriate internal teams for resolution. 
Track metrics: Monitor and analyze customer service metrics and key performance indicators (KPIs) to identify trends. 
Handle reviews: Respond to customer reviews on various platforms to manage brand reputation. 
Essential skills and qualifications
Communication: Strong verbal and written communication skills, with the ability to be empathetic and professional. 
Problem-solving: Ability to analyze issues and find appropriate solutions. 
Technical proficiency: Basic computer and software skills, including experience with customer service software and MS Office. 
Time management: Excellent organizational and multitasking skills to handle a high volume of inquiries efficiently. 
Adaptability: Ability to work in a fast-paced environment and adapt to changing customer needs. 
Experience: Previous customer service or call center experience is often preferred. 
Education: A high school diploma or equivalent is typically required, while a bachelor's degree may be preferred. 


Requirements
back office is the portion of a company made up of administration and support personnel who are not client-facing.

Back-office functions include settlements, clearances, record maintenance, regulatory compliance, accounting, and IT services.


Required Skill Profession

Information And Record Clerks



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your CS Jaipur Potential: Insight & Career Growth Guide


Advance your career or build your team with Expertini's smart job platform. Connecting professionals and employers in Jaipur, India.